Terms of service
PULLCOVE TERMS OF SERVICE
Last updated: 3 September 2026
OVERVIEW
Welcome to PullCove.
The terms “PullCove”, “we”, “us” and “our” refer to PullCove, an Ireland-based business operated as a sole trader.
PullCove specialises in collectible products, including sealed trading card products and, in particular, sealed Japanese Pokémon Trading Card Game products.
Our online store is powered by Shopify, which provides the ecommerce infrastructure that allows us to offer our products and related services online.
These Terms of Service (“Terms”) govern your access to and use of the PullCove website, your customer account, purchases made through PullCove and any related services we provide.
These Terms should be read together with our:
- Privacy Policy;
- Refund, Returns, Damage & Collectible Condition Policy;
- Shipping Policy;
- Pre-Order terms where applicable;
- and any additional policy or product-specific term expressly incorporated into your purchase.
Nothing in these Terms is intended to exclude, restrict or replace any statutory consumer right that cannot lawfully be excluded or restricted.
Where applicable consumer law provides you with greater protection than these Terms, the mandatory consumer law will prevail.
By accessing our website, creating an account, placing an order or otherwise using our Services, you agree to these Terms.
If you do not agree with these Terms, you should not use the Services or place an order with PullCove.
SECTION 1 — ABOUT PULLCOVE
PullCove is an Ireland-based online retailer specialising in sealed trading card and collectible products.
Trading name: PullCove
Business structure: Sole trader
Country of establishment: Ireland
Email: hello@pullcove.com
Additional legally required business and contact information will be added where required by applicable law.
SECTION 2 — OUR BUSINESS AND COLLECTIBLE PRODUCTS
PullCove specialises in collectible merchandise.
Products we may sell include, without limitation:
- factory-sealed Japanese Pokémon booster boxes;
- sealed trading card products;
- booster packs;
- special sets;
- collection boxes;
- promotional products;
- decks;
- accessories;
- limited-release products;
- discontinued products;
- imported collectible merchandise;
- and other trading card or collectible products.
Collectible products differ from many ordinary retail products because the condition of the retail box, wrapping, factory seal, outer packaging or other original packaging may itself contribute significantly to the item's desirability, collectability and market value.
Customers purchasing sealed collectibles should therefore pay particular attention to these Terms and our separate Refund, Returns, Damage & Collectible Condition Policy.
SECTION 3 — INDEPENDENT RETAILER AND THIRD-PARTY TRADEMARKS
PullCove is an independent retailer.
Unless we expressly state otherwise, PullCove is not affiliated with, sponsored by, authorised by or endorsed by Pokémon, The Pokémon Company, Nintendo, Creatures Inc., GAME FREAK or any other manufacturer, distributor, trademark owner or licensor of products sold through our store.
Pokémon and all associated names, characters, artwork, product names, logos and trademarks belong to their respective owners.
Third-party trademarks may appear on our website where reasonably necessary to identify genuine products that we sell.
Nothing on the PullCove website should be interpreted as claiming ownership of intellectual property belonging to third parties.
SECTION 4 — ACCESS TO THE WEBSITE
You may use the PullCove website only for lawful purposes.
You must be legally capable of entering into a purchase contract in your jurisdiction.
Where a purchaser is below the age legally required to enter into a binding contract, the purchase must be made or properly authorised by a parent, guardian or other person legally capable of entering into that contract.
You are responsible for ensuring that information provided to PullCove is truthful, accurate, complete and current.
You must not deliberately provide false:
- names;
- delivery information;
- billing information;
- contact details;
- payment information;
- identity information;
- or other information relevant to an order or claim.
SECTION 5 — CUSTOMER ACCOUNTS
Where customer accounts are available, you are responsible for maintaining the security of your login details.
You should notify PullCove promptly if you reasonably believe that your account has been accessed without your permission.
You may not deliberately use another person's account without their permission.
You may not sell, transfer or provide your customer account to another person for fraudulent, deceptive or unlawful purposes.
PullCove may reasonably suspend or restrict an account where we believe it is being used:
- fraudulently;
- unlawfully;
- to abuse promotional offers;
- to circumvent purchase limits;
- for payment fraud;
- for return or refund fraud;
- to interfere with our website;
- or otherwise in serious breach of these Terms.
Restricting an account does not remove a customer's statutory rights relating to purchases already made.
SECTION 6 — PRODUCT INFORMATION
PullCove takes reasonable care to provide accurate information about the products we sell.
Product listings may include information such as:
- product name;
- set name;
- product code;
- language;
- edition;
- number of packs;
- quantity;
- release information;
- manufacturer information;
- packaging condition;
- photographs;
- and other relevant characteristics.
Customers should read the full product description before ordering.
Because PullCove specialises in Japanese products, customers are responsible for checking the language and regional version of the product before purchasing.
A product clearly described as a Japanese Pokémon product should be expected to contain Japanese-language cards and Japanese-market packaging unless the listing expressly states otherwise.
SECTION 7 — PRODUCT IMAGES
Product photographs and images displayed by PullCove may be:
- photographs of the exact item;
- photographs taken by PullCove of equivalent stock;
- manufacturer-supplied images;
- distributor images;
- or representative product images.
Unless the product listing expressly states “actual item pictured”, an image does not guarantee that every microscopic cosmetic characteristic of the item received will be identical to the photographed example.
Colours may also appear differently depending on:
- lighting;
- camera characteristics;
- screen type;
- screen calibration;
- browser;
- device;
- or display settings.
This section does not allow PullCove to supply a materially different product from the one advertised.
SECTION 8 — COLLECTIBLE PACKAGING CONDITION
Packaging condition can form a significant part of the value of a sealed collectible.
PullCove takes reasonable care when inspecting, storing and packaging collectible products.
However, ordinary manufacturer or distributor characteristics may occur.
These can include minor variations in:
- shrink wrapping;
- shrink-wrap seams;
- plastic tension;
- printing;
- box alignment;
- very small surface marks;
- edge wear;
- corner wear;
- or similar manufacturing or distribution characteristics.
Unless a product is expressly advertised using wording such as:
“Mint Packaging”,
“Pristine Packaging”,
“Collector Grade”
or equivalent terminology, customers should not assume that the external packaging will be entirely free from every microscopic cosmetic imperfection.
This does not apply to substantial undisclosed damage or goods that otherwise fail to conform to their description or the applicable sales contract.
SECTION 9 — CONDITION-SPECIFIC PRODUCTS
PullCove may occasionally sell sealed products with known packaging imperfections.
Examples may include:
- dented packaging;
- damaged corners;
- torn wrapping;
- surface scratches;
- crushed areas;
- loose wrapping;
- or another clearly disclosed condition issue.
Where applicable, this will be disclosed in the product listing and may be reflected in the price.
A customer cannot later treat the same clearly disclosed imperfection as an undisclosed defect.
This does not affect rights concerning other damage, faults or defects that were not disclosed.
SECTION 10 — FACTORY SEALS
Where a product is described by PullCove as factory sealed, it will be supplied in the sealed condition represented in the listing.
Different products, manufacturers and regional releases may use different forms of factory packaging.
A factory seal may include:
- shrink wrap;
- tear strips;
- adhesive seals;
- manufacturer tape;
- tamper-evident closures;
- protective wrapping;
- or another manufacturer-applied method.
Not all authentic trading card products use identical sealing methods.
The absence of one particular style of shrink wrap does not necessarily mean that a product has been opened, resealed or counterfeited where the relevant manufacturer originally supplied that product differently.
SECTION 11 — RANDOMISED CONTENTS
Many trading card products sold by PullCove contain randomised contents.
When purchasing a sealed trading card product, you are purchasing the product described in the listing.
You are not purchasing a guaranteed financial return or a guaranteed selection of particular cards.
Unless expressly guaranteed in the product listing, PullCove does not guarantee:
- any particular card;
- any specific rarity;
- any particular “hit”;
- any chase card;
- any particular pull rate;
- any particular value of cards;
- any combination of cards;
- or any particular expected value.
Opening a sealed booster box and being disappointed with the cards obtained does not by itself make the product faulty or non-conforming.
SECTION 12 — MANUFACTURER CARD CONDITION
PullCove does not manufacture the trading cards contained inside factory-sealed products.
Individual cards may display manufacturer variations or imperfections such as:
- centering variation;
- print lines;
- edge characteristics;
- surface marks;
- ink variation;
- cutting variation;
- factory print defects;
- or other manufacturing characteristics.
Unless an individual card was separately sold and described by PullCove, we do not guarantee the precise condition or professional grading outcome of individual cards discovered inside a sealed manufacturer product.
This section does not exclude statutory rights where the product itself is counterfeit, materially misdescribed or otherwise non-conforming.
SECTION 13 — PROFESSIONAL GRADING
PullCove does not guarantee that any card or collectible will receive a particular professional grade from:
- PSA;
- BGS;
- CGC;
- ACE;
- or any other grading service.
Different grading companies and individual graders may assess products differently.
A card receiving a lower professional grade than a customer expected does not retrospectively make an accurately described product defective.
SECTION 14 — SECONDARY-MARKET VALUE
Trading cards and collectibles may rise or fall substantially in market value.
PullCove does not guarantee:
- future resale value;
- investment returns;
- market appreciation;
- liquidity;
- future scarcity;
- future print quantities;
- future demand;
- or future secondary-market prices.
A decrease in the value of a correctly supplied product after purchase is not itself a defect.
Likewise, if the market price of a product increases after PullCove accepts an order, PullCove will not cancel that accepted order merely because its secondary-market value increased, except where another lawful basis for cancellation exists.
SECTION 15 — NO INVESTMENT ADVICE
Any discussion on the PullCove website concerning:
- collectability;
- rarity;
- popularity;
- scarcity;
- secondary-market prices;
- historical price movements;
- expected demand;
- or similar matters
is provided for general information only.
Nothing published by PullCove constitutes financial or investment advice.
Collectibles may lose value.
Customers should make purchasing decisions based on their own preferences and circumstances.
SECTION 16 — PLACING AN ORDER
When you submit an order, you are making an offer to purchase the products included in that order.
After placing an order, you may receive an automated acknowledgement.
Unless otherwise stated, an automated acknowledgement confirms that we have received your order but does not necessarily mean that the order has been finally accepted.
A contract will ordinarily be formed once PullCove communicates acceptance of the order, which may occur when we approve it for fulfilment or confirm dispatch.
Depending on the payment method used, payment may be authorised or collected before final acceptance.
If an order is declined after payment has already been collected, the relevant payment will be refunded.
SECTION 17 — OUR RIGHT TO DECLINE OR CANCEL AN ORDER
Before an order has been accepted, PullCove may decline it for legitimate reasons.
These may include:
- stock unavailability;
- suspected payment fraud;
- incorrect payment details;
- an obvious pricing error;
- an inventory error;
- inability to deliver to the address;
- legal restrictions;
- sanctions restrictions;
- export restrictions;
- suspected purchase-limit abuse;
- suspected automated purchasing designed to circumvent restrictions;
- or another legitimate business reason.
PullCove will not decline orders for unlawfully discriminatory reasons.
Where money has already been taken for an order we do not accept, we will refund the relevant amount.
SECTION 18 — QUANTITY AND PURCHASE LIMITS
Certain collectible products may be available only in limited quantities.
PullCove may impose reasonable:
- per-order limits;
- per-customer limits;
- per-account limits;
- per-household limits;
- or other purchase restrictions.
These may be used particularly for limited releases or highly demanded products.
Where a customer deliberately circumvents a clearly disclosed purchase restriction by using multiple accounts, identities or similar methods, PullCove may cancel quantities purchased in excess of the permitted limit.
Any cancelled items will be refunded where payment has been taken.
SECTION 19 — COLLECTORS AND RESELLERS
PullCove does not prohibit customers from later reselling lawfully purchased collectible products.
Products may be purchased:
- for personal collections;
- as gifts;
- to hold long-term;
- or for lawful resale.
However, a person purchasing wholly or mainly for commercial purposes may be treated differently from a consumer under applicable law.
Purchasing in the course of a business may therefore affect the statutory protections available to that buyer.
SECTION 20 — PRICES
Prices displayed on PullCove may change over time.
Collectible pricing can be affected by:
- availability;
- demand;
- supply;
- distributor pricing;
- release status;
- foreign exchange rates;
- transportation costs;
- and market conditions.
The price displayed when an order is placed will ordinarily apply to that order.
A later decrease in price does not create an automatic right to a retrospective discount.
Similarly, PullCove will not retrospectively increase the price of an accepted order because its market value subsequently increases.
SECTION 21 — OBVIOUS PRICING ERRORS
Despite taking reasonable care, genuine pricing errors can occasionally occur.
For example, a collectible intended to be listed at €180 could accidentally be shown as €18 because of a data-entry or technical error.
Where a price is obviously erroneous and the order has not yet been accepted, PullCove may decline the order.
Any payment taken for the declined item will be refunded.
We will not rely on this section merely because the legitimate market value of a correctly priced product increased after a customer purchased it.
Where a binding contract has already been formed, any right to correct or cancel the transaction will be determined by applicable law.
SECTION 22 — TAXES
Prices and taxes will be displayed and handled in accordance with applicable law.
Where VAT or another tax is required to be included within the advertised consumer price, PullCove will include it where legally required.
Any applicable shipping charges and other mandatory charges will be shown before the customer completes the purchase where required.
SECTION 23 — INTERNATIONAL ORDERS AND CUSTOMS
PullCove is based in Ireland and may ship internationally to selected countries.
International orders may be subject to:
- import VAT;
- customs duty;
- customs clearance charges;
- carrier handling fees;
- brokerage charges;
- local taxes;
- or other import-related charges.
Where these charges are not collected by PullCove at checkout and applicable law allows them to be charged separately, they are ordinarily the responsibility of the recipient.
Customers are responsible for ensuring that the products they order may legally be imported into the destination country.
Where appropriate, customers should check local customs requirements before purchasing.
SECTION 24 — PAYMENT
Customers must provide accurate and complete payment information.
By using a payment method, you represent that you are authorised to use it.
Payments may be processed through Shopify or another authorised third-party payment processor.
PullCove does not ordinarily receive or retain complete payment card details where these are securely processed by a third-party payment provider.
The use of:
- stolen cards;
- compromised payment details;
- unauthorised payment accounts;
- false billing information;
- or other fraudulent payment methods
may result in cancellation and appropriate fraud-prevention action.
SECTION 25 — PRE-ORDERS
PullCove may occasionally offer products for pre-order before stock is physically available for dispatch.
A pre-order product will be clearly identified as such.
Release, arrival and dispatch dates may be estimates unless we expressly guarantee a particular date.
Delays may occur because of:
- manufacturers;
- distributors;
- allocation changes;
- release-date changes;
- freight delays;
- customs delays;
- carriers;
- international transport;
- or events outside PullCove's reasonable control.
Where a significant delay occurs, we will communicate with affected customers where appropriate.
The fact that an item is a pre-order does not remove any mandatory consumer rights.
Additional terms shown on a particular pre-order listing may form part of that purchase agreement.
SECTION 26 — SHIPPING
Shipping methods, costs and estimated delivery times will be displayed at checkout where possible.
Delivery dates are estimates unless expressly stated to be guaranteed.
Carrier delays may occasionally occur.
However, nothing in these Terms removes PullCove's legal obligations regarding delivery.
For normal consumer orders where PullCove arranges the carrier, the fact that a package has been handed to the courier does not by itself mean that all risk has automatically passed to the customer.
Risk will transfer in accordance with applicable law.
Different rules may apply where a customer independently appoints a carrier that was not offered or arranged by PullCove.
SECTION 27 — DELIVERY TIMES
PullCove aims to dispatch and deliver orders within the times communicated to customers.
Pre-order products are subject to the applicable estimated release and fulfilment period.
Where no separate delivery period has been agreed, the statutory delivery rules applicable to the customer will continue to apply.
We will not use carrier delays as a way of removing mandatory rights relating to delayed or undelivered orders.
SECTION 28 — DELIVERY INFORMATION
Customers are responsible for reviewing their delivery information before completing checkout.
Please make sure that:
- the recipient name is correct;
- the house or building information is correct;
- apartment or unit details are included where applicable;
- the Eircode, postcode or ZIP code is correct;
- the country is correct;
- and the address is capable of receiving deliveries.
If an error is discovered after an order is placed, contact:
as soon as possible.
We cannot guarantee that an address can be changed after fulfilment or carrier processing has begun.
Where PullCove itself causes an addressing error, we will take appropriate steps to correct it.
SECTION 29 — FAILED OR REFUSED DELIVERY
Where a parcel is returned because the customer:
- supplied an incorrect or incomplete address;
- failed to collect the parcel;
- repeatedly failed to accept delivery;
- or refused properly disclosed import charges,
PullCove may, where permitted by applicable law, recover reasonable and unavoidable return or redelivery costs.
Any deductions will reflect genuine costs rather than an arbitrary penalty.
This section does not override mandatory consumer rights.
SECTION 30 — INSPECTING YOUR DELIVERY
Because PullCove sells collectibles, customers should inspect deliveries promptly.
Before opening the parcel, we strongly recommend inspecting the external shipping packaging.
If the parcel appears:
- crushed;
- punctured;
- torn;
- wet;
- opened;
- resealed;
- heavily dented;
- tampered with;
- or otherwise suspicious,
customers should photograph the package before opening it wherever reasonably possible.
Customers should retain:
- the shipping box;
- mailing bag;
- shipping label;
- internal packaging;
- protective material;
- and collectible packaging
until they are satisfied that the order is correct and undamaged.
SECTION 31 — RECOMMENDED UNBOXING RECORDING
Because sealed collectibles can have significant condition-sensitive value, PullCove strongly recommends recording the first opening of collectible shipments.
For maximum evidential value, the recording should be made as one continuous video.
Before opening the parcel, the recording should clearly show:
- the unopened parcel;
- all sides of the parcel;
- the shipping label;
- any visible external damage;
- and the condition of seals or tape.
We recommend placing a handwritten note beside the unopened parcel showing:
Customer name
PullCove order number
Current date
Where PullCove supplies an order-specific verification code, customers may also be asked or encouraged to include that code.
The video should then continue without unexplained cuts while the customer:
- opens the shipping parcel;
- removes the protective packaging;
- removes the purchased products;
- and shows the condition of each product.
Where damage is discovered, customers should show the affected product clearly from multiple angles.
The original video file should be kept until the customer is satisfied with the order.
SECTION 32 — VIDEO EVIDENCE AND STATUTORY RIGHTS
An unboxing video can provide valuable evidence when investigating:
- shipping damage;
- missing products;
- incorrect items;
- substitution;
- package tampering;
- or other disputes.
However, failure to create an unboxing recording does not automatically remove statutory consumer rights.
PullCove will assess genuine claims based on the available evidence and applicable law.
Where consumer law places a particular burden of proof on PullCove, these Terms do not improperly transfer that burden to the customer.
SECTION 33 — DAMAGED, INCORRECT OR MISSING GOODS
If your order:
- arrives materially damaged;
- contains the wrong product;
- contains fewer products than ordered;
- appears incomplete;
- appears tampered with;
- or otherwise has a material problem,
contact:
as soon as reasonably possible.
Please provide as much relevant evidence as is reasonably available.
Evidence may include photographs or video showing:
- the external parcel;
- shipping label;
- package seals;
- visible shipping damage;
- internal protective packaging;
- products received;
- factory seals;
- and the alleged damage or discrepancy.
More detailed claim procedures are contained in our Refund, Returns, Damage & Collectible Condition Policy.
SECTION 34 — FRAUDULENT CLAIMS
PullCove takes genuine customer claims seriously.
We must also protect customers and the business from fraudulent claims.
Customers must not knowingly submit false or materially misleading claims.
Examples include:
- deliberately damaging a product and claiming that it arrived damaged;
- returning a different item;
- substituting another copy of the same collectible;
- replacing genuine goods with counterfeit goods;
- removing packs or cards before returning a product;
- resealing opened merchandise;
- using another person's damage photographs;
- claiming another person's damaged product is the product supplied by PullCove;
- submitting synthetic or AI-generated images or video as genuine evidence;
- materially altering images or video to create misleading evidence;
- falsifying timestamps;
- falsifying labels;
- falsifying delivery information;
- falsely claiming that a parcel was not received;
- or deliberately providing materially false information in a refund or payment dispute.
Where there are reasonable grounds for investigation, PullCove may consider evidence such as:
- packing records;
- dispatch photographs;
- packing video;
- shipment weight;
- carrier scans;
- delivery confirmation;
- product identifiers;
- return inspections;
- customer correspondence;
- photographs;
- video;
- and other relevant records.
Nothing in this section allows PullCove to refuse a remedy that applicable law requires us to provide to a genuine customer.
SECTION 35 — AI-GENERATED OR MANIPULATED CLAIM EVIDENCE
Photographs and videos provided as evidence should accurately represent the real parcel and products concerned.
Customers must not knowingly use:
- generative AI;
- synthetic media;
- deepfake technology;
- image compositing;
- object replacement;
- generative fill;
- fabricated metadata;
- or similar techniques
to create false evidence or materially misrepresent the condition of an order.
Basic actions such as:
- cropping;
- removing unrelated personal information;
- adjusting brightness;
- or reducing file size
are not automatically prohibited.
However, customers should retain the original unedited files.
For higher-value or disputed claims, PullCove may reasonably request the original photograph or video file rather than:
- a screenshot;
- social media post;
- messaging-app preview;
- or heavily compressed copy.
Unexplained cuts, transitions, overlays, filters, AI enhancement or material alterations may affect the evidential weight given to the recording.
They do not automatically remove genuine statutory rights.
SECTION 36 — RETURN FRAUD AND PRODUCT SUBSTITUTION
A return must contain the product actually supplied by PullCove.
Returning:
- another copy of the same product;
- a previously opened version;
- a counterfeit product;
- a resealed version;
- a previously owned item;
- or an item purchased from another retailer
does not constitute returning the product originally supplied by PullCove.
PullCove may document returned-product inspections and compare returned goods with information recorded before dispatch.
This may include:
- packaging characteristics;
- factory seals;
- box markings;
- product codes;
- batch information;
- weights;
- photographs;
- and other identifying characteristics.
Where fraud is reasonably established, PullCove may reject claims to the extent permitted by law and may provide appropriate evidence to:
- payment providers;
- carriers;
- insurers;
- fraud-prevention providers;
- or competent authorities.
SECTION 37 — RETURNS AND CANCELLATION RIGHTS
Purchases made through PullCove are subject to our separate:
Refund, Returns, Damage & Collectible Condition Policy
That policy forms part of these Terms.
Qualifying consumers may have statutory distance-selling cancellation rights under the laws applicable to them.
PullCove's store policies operate in addition to those mandatory rights and are not intended to replace them.
SECTION 38 — OPENING SEALED COLLECTIBLES AND DIMINISHED VALUE
The legal right to cancel an online purchase should not be confused with an unrestricted right to materially alter a product without affecting its value.
Factory-sealed condition may form a significant part of the value of a collectible.
Actions that may substantially reduce the value of a sealed collectible can include:
- cutting shrink wrap;
- tearing factory wrapping;
- breaking security seals;
- removing manufacturer tape;
- opening booster packs;
- removing cards;
- or otherwise changing a factory-sealed product into an opened product.
Where applicable law permits it, PullCove may account for an objectively demonstrated reduction in value where a customer has handled a product beyond what was reasonably necessary to establish its nature, characteristics and functioning.
Any such assessment will be made based on the circumstances rather than an automatic fixed penalty.
This section does not allow PullCove to reduce a refund merely because a product was already faulty or damaged when supplied.
SECTION 39 — FAULTY OR NON-CONFORMING GOODS
Nothing in these Terms removes statutory rights where goods are:
- faulty;
- counterfeit;
- materially misdescribed;
- materially damaged before delivery;
- incomplete;
- or otherwise fail to conform to the sales contract.
Where consumer law provides a remedy, PullCove will comply with those obligations.
The appropriate remedy may depend on:
- the nature of the problem;
- when it became apparent;
- applicable law;
- available stock;
- and the circumstances of the purchase.
SECTION 40 — REFUNDS
Approved refunds will ordinarily be returned to the original payment method.
For fraud-prevention purposes, PullCove will not normally redirect a refund to an unrelated:
- bank account;
- payment card;
- cryptocurrency wallet;
- payment account;
- or another person's account.
Where the original payment method can no longer technically receive the refund, PullCove will work with the customer and payment provider to identify an appropriate alternative.
Banks and payment processors may take additional time to display a refund after PullCove issues it.
Any legally required refund deadlines will continue to apply.
SECTION 41 — CHARGEBACKS AND PAYMENT DISPUTES
Nothing in these Terms prevents a customer from using a legitimate chargeback or payment-dispute procedure where legally available.
Where practical, customers are encouraged to contact PullCove first so that genuine issues can be investigated.
Where a chargeback or payment dispute is opened, PullCove may provide relevant transaction evidence to the payment provider.
This may include:
- order records;
- payment information;
- customer correspondence;
- tracking;
- delivery confirmation;
- carrier records;
- photographs;
- packing records;
- package weights;
- claim evidence;
- and return information.
Knowingly filing a false chargeback or deliberately misrepresenting the circumstances of a transaction may constitute fraud.
PullCove will not penalise a customer merely for making a legitimate payment dispute.
SECTION 42 — PRODUCT AVAILABILITY
All products are subject to availability.
Collectible stock may be limited.
The appearance of a product on the website does not guarantee perpetual availability.
PullCove may discontinue products at any time.
If an inventory error means that we cannot fulfil an accepted or pending order, we will contact the customer and provide the appropriate solution, including a refund where required.
SECTION 43 — PROMOTIONS AND DISCOUNT CODES
PullCove may offer:
- discount codes;
- promotional pricing;
- introductory offers;
- loyalty benefits;
- giveaways;
- competitions;
- or other promotions.
Additional terms may apply to individual promotions.
Unless expressly stated otherwise, promotional offers:
- cannot necessarily be combined;
- may have expiry dates;
- may be limited to specific products;
- may be limited to certain customers;
- and may be subject to quantity restrictions.
PullCove may cancel a promotional benefit obtained through deliberate fraud or exploitation of a technical error, subject to applicable law.
Goods purchased during a promotion retain applicable statutory rights.
SECTION 44 — WEBSITE ERRORS AND INACCURACIES
PullCove takes reasonable care when publishing information.
However, occasional errors may occur.
These may include:
- typographical mistakes;
- incorrect photographs;
- inaccurate inventory figures;
- technical errors;
- inaccurate product information;
- pricing errors;
- or other accidental omissions.
PullCove may correct website information when an error is discovered.
Correcting information on the website will not retrospectively remove rights already acquired by a customer under an existing contract.
SECTION 45 — WEBSITE AVAILABILITY
We aim to keep the PullCove website available and operating correctly.
However, temporary interruptions may occur because of:
- scheduled maintenance;
- technical updates;
- Shopify outages;
- hosting problems;
- payment-provider problems;
- internet disruption;
- cybersecurity incidents;
- or events outside our reasonable control.
PullCove does not guarantee that the website will operate continuously without interruption.
This provision does not affect rights relating to purchases already made.
SECTION 46 — OPTIONAL THIRD-PARTY SERVICES
PullCove may use services provided by third parties.
These may include:
- Shopify;
- payment processors;
- delivery carriers;
- review platforms;
- analytics providers;
- marketing platforms;
- email platforms;
- customer-support services;
- social media integrations;
- and ecommerce applications.
Third-party services may operate under their own terms and privacy policies.
PullCove remains responsible for its own obligations to customers and will not rely on a third-party provider merely to avoid a responsibility that legally remains ours.
SECTION 47 — RELATIONSHIP WITH SHOPIFY
PullCove is powered by Shopify.
Shopify provides the ecommerce technology used to operate the PullCove online store.
However, purchases made through PullCove are transactions between you and PullCove.
Shopify is not the retailer selling PullCove merchandise to you.
Your sales contract for products purchased from PullCove is with PullCove.
Nothing in this section removes any independent legal responsibility Shopify may have under applicable law.
SECTION 48 — THIRD-PARTY LINKS
The PullCove website may contain hyperlinks to third-party websites.
The existence of a link does not necessarily mean that PullCove:
- owns;
- operates;
- controls;
- endorses;
- approves;
- or guarantees
that third-party website.
Customers should review a third party's own terms, policies and privacy practices before using its services.
PullCove is not responsible for transactions customers independently enter into with unrelated third-party websites, except where applicable law provides otherwise.
SECTION 49 — PULLCOVE INTELLECTUAL PROPERTY
The PullCove website may contain material owned by or licensed to PullCove.
This may include:
- the PullCove name;
- PullCove logo;
- original product photography;
- original graphics;
- website copy;
- written guides;
- illustrations;
- design elements;
- videos;
- photographs;
- and other original material.
Customers may access the website for personal use.
Unless permitted by law or authorised by PullCove, our original material may not be copied, reproduced or commercially exploited.
This section does not claim ownership of third-party intellectual property appearing on products or used for legitimate product identification.
SECTION 50 — REVIEWS AND CUSTOMER CONTENT
Where PullCove allows customers to submit:
- reviews;
- photographs;
- comments;
- feedback;
- videos;
- or other content,
the person submitting that content is responsible for it.
Customers must not knowingly submit:
- defamatory material;
- unlawful material;
- fake reviews;
- impersonations;
- malware;
- fraudulent evidence;
- copyrighted material they are not authorised to submit;
- or private information belonging to another person without lawful justification.
Where a customer voluntarily submits content for publication, they grant PullCove a non-exclusive, worldwide, royalty-free licence to reproduce, display and use that content for the operation and promotion of PullCove, subject to applicable law.
PullCove may reasonably moderate or remove content.
We will not require a customer to waive statutory rights in exchange for publication of an honest review.
SECTION 51 — PROHIBITED USES
You may not use PullCove's website:
- for unlawful purposes;
- to commit fraud;
- to attempt unauthorised access;
- to distribute malware;
- to interfere with website operation;
- to unlawfully collect personal information;
- to impersonate another person;
- to use fraudulent payment information;
- to manipulate checkout;
- to circumvent security protections;
- to abuse discount systems;
- or to interfere with other customers' use of the website.
Automated technology must not be used to deliberately bypass:
- CAPTCHAs;
- purchase limits;
- queue systems;
- security systems;
- authentication measures;
- access controls;
- or reasonable rate restrictions.
PullCove may take proportionate technical measures to protect the website and customers from abuse.
SECTION 52 — AUTOMATED AGENTS AND BOTS
Automated systems, software agents and purchasing bots must not be used to circumvent restrictions imposed by PullCove.
This includes automated systems designed to:
- evade purchase limits;
- create multiple accounts;
- bypass queues;
- defeat anti-bot systems;
- circumvent CAPTCHA systems;
- obtain unauthorised access;
- or interfere with fair access to limited collectible releases.
PullCove may block automated activity that creates a security, fraud or fairness concern.
Legitimate search-engine indexing and ordinary accessibility technology are not prohibited merely because they are automated.
SECTION 53 — PRIVACY
PullCove processes personal information in accordance with our:
Privacy Policy [LINK]
Because the store is hosted through Shopify, certain information is also processed through Shopify's systems.
Our Privacy Policy explains matters including:
- information collected;
- purposes for processing;
- lawful bases where applicable;
- cookies;
- service providers;
- marketing;
- international transfers;
- data retention;
- customer rights;
- and how to contact PullCove about privacy matters.
SECTION 54 — CLAIM EVIDENCE AND PRIVACY
Photographs, videos, shipping labels and other information submitted as part of a claim may contain personal information.
PullCove may process this information where reasonably necessary for purposes such as:
- handling a return;
- investigating shipping damage;
- investigating lost parcels;
- processing refunds;
- fraud prevention;
- dealing with carriers;
- making insurance claims;
- dealing with payment disputes;
- or complying with legal obligations.
Where lawful and necessary, relevant information may be shared with:
- carriers;
- insurers;
- Shopify;
- payment processors;
- card issuers;
- fraud-prevention providers;
- professional advisers;
- or competent authorities.
PullCove will not routinely require unnecessary identity documents merely because a customer reports ordinary shipping damage.
Customers should avoid sending unnecessary sensitive personal information in photographs or video.
SECTION 55 — GENERAL WEBSITE INFORMATION
PullCove takes reasonable care when publishing general information.
However, articles, guides, collecting commentary, market discussions and similar editorial material are provided for general informational purposes.
They should not be treated as:
- financial advice;
- investment advice;
- tax advice;
- legal advice;
- or professional valuation advice.
This section does not disclaim PullCove's legal responsibilities concerning:
- product descriptions;
- prices;
- contracts;
- warranties;
- conformity;
- or statutory consumer rights.
SECTION 56 — OUR RESPONSIBILITY TO CONSUMERS
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or improperly restricts:
- statutory consumer rights;
- liability for fraud;
- liability for fraudulent misrepresentation;
- liability for death or personal injury where such liability cannot lawfully be excluded;
- or another liability that applicable law does not allow us to exclude.
Where PullCove breaches a legal obligation, responsibility will be determined under applicable law.
SECTION 57 — BUSINESS AND INDIRECT LOSSES
Where you purchase from PullCove as a consumer, PullCove will not be responsible for purely commercial losses arising from that consumer transaction to the extent permitted by law.
These may include:
- lost business profits;
- lost commercial opportunities;
- lost commercial revenue;
- or loss of business goodwill.
PullCove is also not responsible merely because the secondary-market value of a correctly supplied collectible later falls.
Nothing in this section excludes liability that cannot legally be excluded.
SECTION 58 — EVENTS OUTSIDE OUR REASONABLE CONTROL
PullCove will not be responsible for delay or failure caused solely by circumstances genuinely outside our reasonable control where applicable law permits.
Examples may include:
- severe weather;
- natural disasters;
- war;
- civil unrest;
- major transport disruption;
- government action;
- major customs disruption;
- major carrier disruption;
- cyberattacks;
- infrastructure failure;
- or other comparable events.
This section does not remove mandatory rights relating to delayed, undelivered or non-conforming goods.
SECTION 59 — FRAUD PREVENTION
PullCove may use reasonable fraud-prevention procedures to protect both customers and the business.
High-value or unusual transactions may undergo additional review.
Where reasonably necessary, PullCove may delay dispatch for a limited period while a genuine security or payment concern is investigated, subject to applicable delivery obligations.
If a transaction presents a level of fraud risk that PullCove cannot reasonably accept and the order has not been accepted, it may be cancelled and refunded.
SECTION 60 — RESTRICTING WEBSITE ACCESS
PullCove may suspend or restrict a person's use of the website where they:
- seriously breach these Terms;
- attack the website;
- commit or attempt fraud;
- threaten or seriously abuse staff;
- abuse customer-support systems;
- deliberately circumvent security protections;
- or use the website unlawfully.
Restricting website access does not remove legal rights or obligations relating to existing orders.
SECTION 61 — BUSINESS CUSTOMERS
Some statutory consumer protections apply only to people purchasing mainly outside their trade, business, craft or profession.
A buyer purchasing products wholly or mainly for commercial resale or another business purpose may be considered a business customer rather than a consumer.
Different legal rules may therefore apply to such transactions.
Where PullCove enters into a specific business-to-business agreement, separate commercial terms may apply.
SECTION 62 — NO WAIVER OF CONSUMER RIGHTS
Nothing in these Terms requires a consumer to surrender a statutory right that cannot lawfully be waived.
If a provision of these Terms conflicts with mandatory consumer law applicable to a particular transaction, that mandatory law will prevail to the extent of the conflict.
The remainder of these Terms will continue to apply.
SECTION 63 — SEVERABILITY
If a court or competent authority determines that any part of these Terms is unlawful, invalid or unenforceable, that provision will be modified or removed only to the extent necessary.
The remaining provisions will continue to apply.
SECTION 64 — WAIVER
If PullCove does not immediately enforce a provision of these Terms, that does not necessarily mean that the right to enforce it has been waived.
Similarly, nothing in these Terms prevents a customer from exercising rights available under applicable law.
SECTION 65 — TRANSFER OF THE BUSINESS
PullCove may transfer its rights and obligations in connection with a legitimate:
- sale of the business;
- restructuring;
- merger;
- transfer of assets;
- change of legal structure;
- or similar transaction.
Any transfer will remain subject to applicable consumer and data-protection law.
PullCove will not use a business transfer to remove mandatory protections belonging to existing customers.
SECTION 66 — GOVERNING LAW
These Terms and contracts entered into with PullCove are governed by the laws of Ireland, subject to mandatory consumer-protection rules applicable to customers residing elsewhere.
Where you are a consumer outside Ireland, this choice of Irish law does not deprive you of mandatory consumer protection that the law applicable to you does not allow to be excluded.
Nothing in these Terms prevents a consumer from bringing proceedings in a court or jurisdiction that applicable law entitles them to use.
SECTION 67 — COMPLAINTS AND DISPUTES
If you have a complaint relating to PullCove or an order, please contact:
Where the complaint relates to a purchase, please include your order number.
PullCove will aim to investigate genuine complaints fairly and appropriately.
Nothing in this section prevents customers from exercising:
- statutory complaint rights;
- payment-dispute rights;
- alternative dispute-resolution rights;
- regulatory rights;
- or court rights
available under applicable law.
SECTION 68 — CHANGES TO THESE TERMS
PullCove may update these Terms from time to time.
Changes may be made to reflect:
- changes in law;
- changes to our business;
- new products;
- new services;
- operational changes;
- fraud-prevention improvements;
- security changes;
- or website changes.
The latest version of these Terms will be published on this page with an updated revision date.
Changes will not ordinarily be applied retrospectively to remove contractual rights already acquired under an earlier purchase.
Where applicable law requires customers to receive specific notice of a change, PullCove will comply with that requirement.
SECTION 69 — ENTIRE AGREEMENT
These Terms, together with the policies and product-specific terms expressly incorporated into them, form the contractual terms governing relevant use of PullCove and purchases made through PullCove.
Product listings may contain additional conditions applying specifically to that product.
Where a product listing contains a clear and specific term intended to apply to that product, that term forms part of the relevant sales agreement.
Nothing in this section removes representations or legal rights that applicable consumer law requires PullCove to honour.
SECTION 70 — HEADINGS
Section headings are included only for convenience.
They do not limit or alter the interpretation of these Terms.
SECTION 71 — CONTACT INFORMATION
Questions regarding these Terms of Service should be sent to:
PullCove
Ireland
Email: hello@pullcove.com
PullCove is operated as a sole trader in Ireland.
Further business contact information will be added where legally required.